business transformation

An organisation's culture – together with its collective capacity to lead – are the crucial ingredients in successfully delivering strategy and thereby ensuring long-term business health and sustainable performance.

Culture is an elusive concept. It pervades the relationships, rituals, behaviour, habits, myths, brand, and buildings of the organisation. Attempts to impose a desired culture from top down often fail because they are based on the erroneous belief that organisations are like machines which are subject to linear, cause and effect. Thus they do not engage the wider organisation and generate commitment.

Our practice shows that organisational culture can best be found by considering it as an emergent result of the interactions between the members of an organisation. In a very real sense the organisation is the patterns of people's conversations – and the organisation changes as the patterns in the conversations that people have with each other change.

Our approach to business transformation involves bringing these patterns into focus, enabling clients to arrive at new insights about the extent to which existing patterns serve the successful delivery of strategy. We help to engage the wider organisation in shaping new ways of working in a way that creates a greater sense of shared responsibility for the success of the business. At the same time we create supportive strategies to sustain the new culture and the long term health of the organisation.